Juya believes gaming should be a source of entertainment, not added stress. We are committed to helping you build healthy, safe gaming habits.
Important Message
If you feel that gaming is having a negative impact on your life, do not wait — reach out to Juya's support team right away. We are always here for you.
Our Approach
We believe gaming should bring joy to people's lives. But like any form of entertainment, excessive gaming can become a problem. At Juya, Responsible Gaming is not just a page — it is part of our culture.
We encourage every player to understand their own limits. How long you play and how much you wager should be decisions in your hands — not driven by the pull of the game. Juya wants to give you that freedom.
Online gaming is growing rapidly in Bangladesh, with millions of people playing slots, casino games, fish games, or betting every day. In this environment, Juya is committed to fostering a culture of responsible play — where every player is informed, protected, and in control.
If you ever feel compelled to keep playing just to win back what you have lost, that is a warning sign. Gaming is a form of entertainment, not a source of income — always keep that in mind.
✅ Juya's Commitment: We will never tempt you to play beyond your limits. Our goal is long-term trust — not short-term gain.
Set a budget before you play and stick to it — stop as soon as you reach your limit.
Never treat gaming as a source of income — it is entertainment, not a business.
Do not play when you are in a bad mood or under the influence of alcohol or sleep medication.
Take regular breaks. Playing for long stretches without a pause impairs your judgment and decision-making.
Avoid the urge to place bigger bets after a loss in an attempt to recover what you have lost.
Make time for family, friends, and work first — then fit gaming around those priorities.
Safety Tools
Set your own daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases require a 7-day waiting period.
Set a maximum session duration for uninterrupted play. Once the time limit is reached, you will receive an automatic reminder and your session will end.
Set a cooldown period of 24 hours, 7 days, or 30 days. During this time, you can still access your account but will be unable to place bets or make deposits.
Lock your account completely for anywhere between 30 days and 5 years. While Self-Exclusion is active, your account cannot be reactivated under any circumstances.
Decide in advance the maximum amount you are willing to wager in a single game or session. You will receive an automatic alert if you approach that limit.
Juya's Commitment
Responsible Gaming is not yours to handle alone — Juya actively plays its part too.
Juya's system automatically detects unusual gaming patterns and, where necessary, the support team will reach out to the user directly.
Mobile verification and NID are required at registration. Juya does not provide services to anyone under 18, under any circumstances.
Responsible Gaming reminders are displayed at the start and end of each session. Special alerts are sent following significant losses.
Juya never pressures players to bet more through aggressive advertising or overly enticing bonus offers.
If signs of gaming addiction appear, Juya's dedicated support team is ready to provide guidance and assistance.
The RTP, house edge, and win probability for every game are clearly disclosed. Nothing is hidden.
Warning Signs
If you or someone you know is experiencing any of the following signs, it may indicate a gaming addiction.
Repeatedly placing larger bets to chase losses, with the constant thought of "I'll win it back this time."
Losing track of time entirely — hours passing without you even noticing.
Hiding your gaming from family or friends, or lying to cover up your play.
Using money set aside for rent, groceries, or other essential expenses on gaming.
Feeling restless, irritable, or on edge when you are unable to play.
Needing to bet increasingly larger amounts just to feel the same level of excitement as before.
Neglecting work, studies, or daily responsibilities in favour of gaming.
⚠️ If you notice any of these signs: Contact Juya's support team immediately or activate self-exclusion directly from your account.
Self-Assessment Questionnaire
Answer the following questions honestly. If most of your answers are "yes," please seek help.
01. Are you losing sleep because of gaming?
Staying up late to play and feeling exhausted the next day is a common warning sign.
02. Do you feel anxious or stressed when you are not gaming?
One of the key signs of addiction is feeling uneasy or restless when you are unable to play.
03. Have you ever lied about how much you spend on gaming?
Concealing spending from family or friends is a sign of a deeper problem.
04. Do you bet more after a loss to try to win it back?
"Chasing losses" is one of the clearest warning signs of a gaming addiction.
05. Have you tried to stop gaming but found you couldn't?
If you cannot stop on your own, it is important to seek outside help.
💛 Remember: Asking for help is not a weakness — it takes courage. Juya is with you every step of the way.
Get Help
Problem gaming is a mental health issue — there is no shame in it. Many people find themselves in this situation and recover with the right support. Juya is here to help you access that support.
To activate self-exclusion on Juya, go to your account settings or message our support chat with "I want to self-exclude." Our support team is available 24/7 and will handle your request with complete confidentiality.
24 hours a day, 7 days a week — talk to us.
If needed, we can connect you with a professional gaming counsellor.
Your account will be temporarily or permanently closed upon request, without delay.
All your communications with us are kept strictly confidential.
📱 Contact: Juya Support Email: [email protected] — or speak to us directly via Live Chat.
FAQ
We Respect Age Limits
18+ Only. No exceptions.
We Provide the Tools
Limit-setting and break features.
We Keep You Informed
Regular alerts and reminders.
We're Here to Help
Always here when you need us.
Enjoy Responsibly
Sign up on Juya and enjoy a safe gaming experience using our Responsible Gaming tools. Your control, your enjoyment.